Question 1

Is Bouleau Toys and Bulo Toys the same?

Accepted Answer

Yes, we did an rebrand and the amazing thing is bouleau is same as bulo. Bulo is the pronunciation for Bouleau- which means birch in french.  We started with Bouleau Toys and thought Bulo would be easier to remember and say :)  and welllllll we like the look of it too.

Question 2

Where are the products made?

Accepted Answer

All of our products are made in USA. We source natural unfinished lumber within USA. Most of the items are made in house but if we can't make it we mom friends that make some of our products like the wooden stackers. :) We handprint all of the wooden items.

Question 3

Do you gift wrap?

Accepted Answer

Yes we can gift wrap your gift. Just make sure to let us know when you check out and we will message you with the different basket options for your order.

Question 4

How long does a personalized order take?

Accepted Answer

We work our hardest to get the orders out as soon as possible. Personalized items can take up to 14 days to make ( depends on time of year- like around the holidays). If you are in a rush to place an order make sure to email us and we might be able to expedite your order. :)

Question 5

Are the products safe for babies?

Accepted Answer

Currently, all toys are dsigned for children over the age of 3 to prevent chocking hazards. We do plan to expand into the baby side in the near future.

Question 6

Can I order a set of peg dolls?

Accepted Answer

Yes, if you would like a set and would like in a different color or different sizes just let us know. In regard to color we will do are best to do any color request but keep in mind that the paint is plant based so not all colors are possible to make.

Question 7

Why does each set have different shades of color?

Accepted Answer

Each piece of wood has different grains which absorb the paint differently when hand painted making each piece one of a kind. :)

Question 8

What kind of products do you offer?

Accepted Answer

Please check out the Shop tab so see all of the items we offer and make sure to check back as we are always adding new items :)

Question 9

Can I cancel my order?

Accepted Answer

Cancellation requests are not guaranteed. We process and ship fast, typically within the same business day during business hours. Your order will begin to process once you receive your order confirmation by email.  If you request to cancel your order more than 24 hours after it is placed we are unable to cancel the order.  Restocking fees will apply.

Question 10

Do you ship internationally?

Accepted Answer

Currently we are only shipping within USA.

Question 11

How fast is shipping?

Accepted Answer

As soon as your product is made. We do our best to ship it out within 1 business day. Normally we shit priority mail which means your package will arrive within 3 days. However sometimes the post office can take longer which is out of our control.

Question 12

Can I return my purchase for any reason?

Accepted Answer

Due to sanitary reasons we are not able to accept returns or offer exchanges on our toys.

Question 13

Can I get a full refund for defective items?

Accepted Answer

If an item is defective due to the craftsmanship a replacement will be sent out. You may be responsible for returning the original item.

Question 14

What kind of paint is used?

Accepted Answer

Our hand-made is plant based paint is TOP 14 ALLERGEN FREE and mostly food grade and derived from nature.  Also vegan and Free from: GLUTEN, FISH, CELERY, SULPHUR DIOXIDE, WHEAT, CRUSTACEANS, MUSTARD, LUPINS, NUTS ,  MOLLUSCS, SESAME, POTATO STARCH, EGG, SOY, MILK. 
All paint is CPSIA certified.

Our paint is high quality and environmentally responsible.

So it is super safe for your little ones :)

Question 15

How are the toys sealed?

Accepted Answer

Each toy is sealed with organic jojoba oil and beeswax. This a very natural way of sealing wood it is also great for your skin.. leaving it super soft :).

Question 16

Is the plant based paint gluten-free?

Accepted Answer

Yes, our hand-made plant based paint is TOP 14 ALLERGEN FREE and mostly food grade and derived from nature.  Also vegan and Free from: GLUTEN, FISH, CELERY, SULPHUR DIOXIDE, WHEAT, CRUSTACEANS, MUSTARD, LUPINS, NUTS ,  MOLLUSCS, SESAME, POTATO STARCH, EGG, SOY, MILK. 
All paint is CPSIA certified.

Question 17

Why do you use Beeswax?

Accepted Answer

If you would like for yours toys to be sealed we use beeswax as it is the most natural to prevent the paint to bleed. We can skip the beeswax sealant if there are any worries of  allergies. Just let us know! Please note without a sealer the paint may bleed a tiny bit if tou get water on it.

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